Returns & Exchanges
At SKINTIFIC, we want you to be completely satisfied with your skincare journey. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase provided it remains in its original packaging.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for the return to receive a Return Authorization.
Pack Securely
Place the unused items back in their original SKINTIFIC boxes and ensure the package is securely sealed to prevent damage during transit.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing