Frequently Asked Questions

Everything you need to know about our science-backed skincare solutions.

Are SKINTIFIC products suitable for sensitive skin?

Yes, our formulas are specifically developed with a focus on skin barrier repair. We use gentle, science-backed ingredients like Ceramides and Hyaluronic Acid that are designed to be effective yet non-irritating for sensitive skin types.

How can I track the status of my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for a priority replacement.

Do you ship internationally?

Currently, we ship to a wide range of countries. Shipping costs and delivery timelines vary depending on your location and will be calculated automatically at the checkout page.

Are your products cruelty-free and vegan?

SKINTIFIC is committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals. Most of our range is also vegan-friendly; please check the specific product description for details.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various localized digital payment options to ensure a secure and convenient checkout experience.